Billionaire Family Wee Plans to Conquer Fitness Industry with True Fitness

wow…inspiring story.

finally i got the full version of this story… rather than hearing those sales staff talking crab around

yes…finally…hope to hear more TF from u..as i am going to join real soon :P

I was extremely DISAPPOINTED coz being cheated by the sales counsellor at Desa Sri Hartamas.
My advise to all of you - pls make sure when you sign on the contract, all the packages / period has been clearly written on it before you sign it. They can just ask you to sign on the blank contract and later on put up a different chop stated the T&C on it!!!

Please do becareful with sales person not just from true fitness but all clubs…in reality…sales person are trained to persuade ppl to join…we as members or non-members failed to see that and put too much trust on it..a contract is still a contract…noting beats words of trust till u read it urself….you should be glad true fitness has a diferent approach….protecting their target market from mass market interest…..

i was very disappointed of the true spa in jaya 33, when the time i signed i was told this branch will grand opening latest by 15 of sept but until now still no response from them. At first they feedback that they are insufficient of staff to contact all the existing true fitness member and told me that on early month of Oct will start operate. I understand that the things no always go well n smooth but at least, PLEASE drop me a mail or give me a ring that wat going on… Please!!!!!

i hope dis comment wil reach Patrick Wee, he really gotto look into some of the jaya33’s sales counsellor stantard. they persuade ppl to join on the spot not giving u change to think twice.
after u sign up..thats it…..if u feel being cheated….that is ur prob…..they keep ur money and go on looking for another victim.
the upper level staff also worse, they jz want MONEY and for them u r just a dumbbell.

true yoga in singapore is cheat those who use gym only. close down gym say can go other true yoga club but other club don’t have gym. sell 2 year prepaid contract then keep gym open 1 year only!

Ya, I am one of those who are stuck with a 3 yr gym membership. And i hardly use their yoga studios

me wrote to forum, hopefully they can give us all a good answer..but dunno will publish or not…

Not notify in written about the alternative use in other gym for those affected by them bringing down their OUB outlet with a gym. For past 3 months, wrote to them letters, calling them but did not reply at all.
No idea what to do as I am still committed to make payment to them via my credit cards and have 27 months to go!

Hi all,
When UOB gym centre is closed down, members are not informed formerly by True Yoga management. We do expect some formal notification mails or announcement from the management. As a professional organisation, they shall be responsible to inform their members accordingly and at least announce their planning to replace the closed centre, such as the targeted date to reopening, location..etc.

I believe most members are paid for three centres’membership fees, but now we are enjoying only two centres’ facility. Closing down of the UOB gym centre even impacts more on those people who do gym or sign up gym training packages. Situation has becoming worse nowadays as large crowd of members(guess are regular visitors from UOB centre) are flooding to the other two centres. We are fighting for classes and doing yoga nowadays is no more a relaxing activity for me. I lost flexibility to choose my favourite classes as most of the bookings of evening classes are full one /two days in advanced. Besides, the service level is dropping, as staffs are tight up with long queues of members in the waiting list everyday, esp for the evening sessions. From now and then, you can here complaints and frustration remark among the crowd.

For months i am waiting for a proper arrangement from True Yoga management. No single formal announcement is made for the future planning. I hope this little feedback shall get some attention from the higher management. My advise is, True Yoga indeed has a good foundation and potential to grow in this industry, but please be conssitent in the service level, professional and responsible to your clients to sustain the reputation built these years.

most of the true fitness staff are useless ppl so dun expect anything done from them…go to consumer tribunal ask for advice….my bro sued them misleading and won the case…..feel pity for its founder…..poor guy

The whole TRUE Group is full of shit, and I can say that many times. I joined True Spa in 2007, this is the one located at Takashimaya, signed for a 12 session package and guess what, I only manage to use less than half. They cannot even get their operations right for a Spa. Examples;

1. Noisy Environment - screaming kids and aunties and uncles talking loudly outside the waiting area. Guess what, you can hear them in the treatment room. Hardly any peace.

2. Therapist - I am no stranger to using masseurs, and therapists are an integral part of the process. They change therapist without informing customers, whether they are on MC or off for the day.

3. Reminder Service - The TRUE Group of companies is truly a sales centric environment. Of course every organization is set up to make money, the difference is how you make the money, and what is the after sales service. In this case, TRUE is not only lack in sales ethics, but also there is no such thing as service, which is an integral part of a Spa business.

So, the above 3 things is good enough for a subscriber not to renew, so its like a Hit-and-Run business.

I agree with one of the comment left by someone as mentioned the staffs in True Yoga is not up to the standard. As a staff before in the office of True Yoga, I thought being in an established company hold certain security and fairness in the way the upper management treat people. But to my surprise, after some months of staying with the company,I realised the upper authority is abusing their authority to those of lower position which is not right. Obviously, the management in the company needs to be revised eg employing the right people for the higher authority. Without the right people in the company, the directions for the company may be affected as well as they are the ones who tell volumes about the company as a whole.

yes, i totally agree with the not up to standard staffs from True… i am from planet fitness and true yoga took over the business a wk or so ago… the physiques of their personal trainers are not typical of trainers…flabby arms, bulging bellies!!! and they push for sales which i found it rude and aggressive. and worse still, i heard them cursing in a string of fluent hoarse hokkien vulgarities just outside the parkway parade branch…. i am just hoping they do not replace the current aerobics, yoga instructors, and not change the current booking for classes system and not impose penalty charges or payment for classes.

To whom it may concern:

I am very impress with the company profile and progression and would like to become part of your group. Can you please referme to the correct channel.

Regards

Mo