I do not really enjoy taking flight, especially long distance flight. For economical seat, even for a slim traveler, airline seat is not comfortable. It can be worse for overweight people. Squeezing into a small seat with limited legroom can be frustrating. I do not mean to discriminating, but it is not easy to sit next with the person who is overweight.
Airlines used to turn their eyes closed to this issue. But, not anymore. Two reasons - other passengers are complaining and the cost of fuel has been hovering at high price for some time since year 2005.
Yes, people are complaining. Southwest Airlines said that 90 percent of the complaints are from customers whose seats are “sat upon” by overweight neighbors who occupy part of their seats. The airline has started to enforce its policy requiring overweight or obese passengers to purchase 2 tickets. Overweight customers are furious about this enforcement. Depends how you look at it - some think that overweight passengers are punished but some applaud the move by making majority of its customers happy.
This policy is not something new, just that Southwest Airlines did not enforce it all this while.
So, what happen if the traveler requiring two seats but has not purchased two tickets? Southwest staff will take the passenger aside and explain the policy nicely. Travelers denied boarding are recompensed with free airline tickets, hotel stays, and sometimes even free car rentals. The airline tried to be fair too - if the larger traveler purchased his first ticket at full price, the second ticket can be purchased at the deeply discounted child’s fare rate. If first ticket is bought at a discounted rate, the second ticket will cost the same amount as the first. If a larger traveler fits into one seat but his seatbelt does not fit, an extension will be provided free of charge. He will not have to buy two tickets. Not too bad, most will agree.
However, activists for overweight people insisted that offering such small seats yet charging larger passengers for two seats is a form of discrimination against people who have a “disabling addiction to food”.
Wait, sound as if they considering obesity is a “disease” which is beyond control.
Since we are talking about charging more for overweight people, how about health insurance companies? Most of them are using BMI or other standard to determine the premium. Overweight customers normally have to pay more compared to others. It is true that overweight persons are charged more because of the chances of them suffering from weight-related health problems such as diabetes, hypertension, and heart disease are higher.
Apart from that, how about clothing company? People of larger size are paying more for clothing than people of average size do. I know that most companies in Thailand do that which XL and XXL are normally 10% more expensive than S, M and L size. The extra materials used is the reason the manufacturers do so. Not because of discrimination.
Some will probably disagree - shouldn’t the manufacturers use an average price for all sizes?
If that is the case, will it be fair to average-sized customers as they are paying for oversize people? Average size customer may complain.
So, now, I guess you probably understand Southwest Airlines’ policy better when comes to charging big size passengers more and not asking average size passengers to pay slightly more to compensate for the difference.
If you look at restaurants, if you are big size and you want to eat more, you have to buy two meals. You probably will not ask the waiter to serve you more and insist others to pay slightly more for the additional portion.
Back to the airline issue, most airlines are charging more for customers who bring overweight luggage. Charging people differently based on weight is not discrimination, because weight is a key factor in determining the cost of the trip. In fact, more than forty percent of a flight cost structure is made up of the fuel and it is getting even more nowadays.
Airlines are doing everything they can to reduce the weight of the plane. Switched from wide-body plane to turboprops, took away bulky magazines, replace metal forks and spoons to plastic made, charging more on overweight luggages. The mentioned items may seem small, but when you consider airlines are flying millions of miles, they adds up over time.
In the past, when the passengers gain weight, airlines went “on diet” with red figures in their account book. Probably not any more now. Asking overweight passengers to pay is one of the ways. Airlines are looking for ways to survive and not so much in reaping profit. For the first 5 months of 2008, more than 10 airlines have gone bankruptcy with the surge of jet fuel price.
Overweight or obesity is not disease. Balancing diet and regular exercise are the solutions. If you are a frequent traveler and if you are overweight, I hope that you will really seriously consider taking action before your local airlines start to implement similar policy like Southwest Airlines.
If there is a will, there is a way.
What do you think, do you think Southwest Airlines is discriminating overweight passengers?
Scroll down to leave a comment. I really want to know what you think.
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Damien Tan // Jun 24, 2008 at 8:48 am
A tough problem. Some may see it as a “pretty people only” rule which can lead to all sorts of complications. To me the only valid rule is the physcial endangerment rule. Example, you must be of a certain height to get on rides in the park, else you endanger yourself and others. No one argues with that.
As for airlines, there is a profit motive behind the tiny seats you get in economy, and I suspect seat sizes were taken from the century when fast food hadn’t made people fat yet. The average weight of people have increased but do the airlines change their seat configuration? No. They rather charge double. In other words, they don’t want to change to suit the world. They want the world to change to suit them. I think this is a battle they’ll find hard to win.
muchacha // Jun 24, 2008 at 11:42 am
It’s high time airlines start to penalize grossly obese passengers. These passengers add stress not only to the plane but to the average air traveller as well.
durai // Jun 24, 2008 at 2:47 pm
ya obese is a big problem…very good picture…
foongpc // Jun 24, 2008 at 5:06 pm
No I don’t think the airlines are discriminating against overweight people. Firstly, if you can’t fit into 1 seat and have to take 2 seats, it’s only fair you pay for 2 seats. Secondly, if you are overweight, you are contributing to the weight of the plane, so you should pay more. Thirdly, you have a choice to lose weight. And losing weight just to board a plane is a good motivation too!
Nikki // Jul 5, 2008 at 10:37 pm
I see this in practical terms and do not disagree with the comparisons to clothing and insurance premiums. However, the airlines do not have the opportunity to determine in advance of seeing the customer, if the customer is large enough to warrant two seats. Maybe when making reservations, people will have to provide information regarding their height and weight. If they are over a certain height, an exit row or bulk head row seat should be provided to them. If the are over a certain weight, they might have to buy two tickets. If they lie about their weight, as most obese people do, then what? What if the flight is sold out and there are no other tickets? Does the large person get pulled from the plane and have to rebook on the next flight that has two seats available? What about the luggage? It goes ahead of them? This is going to be a difficult thing to control. Maybe the planes should, one by one, be retrofitted to have less rows and larger seats. That will increase fares. Will airlines be required to have a few rows of seats that are larger placed in the coach cabin? First class seats are much larger. Those size seats in the back of the plane? there is no easy answer.