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The Truth Behind Yoga Zone’s Problem and The Road Ahead For Other Fitness Centers

August 23rd, 2008 · 110 Comments ·
 
 

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In Malaysia, Yoga Zone was one of the fitness centers that rode on Yoga craze few years back.  It was set up by Tjhin Chee Kun in year 2002.  Tjhin graduated as computer engineer in Australia with a scholarship.  He quit his corporate job and flew to India to learn Yoga.  After a year, he went to Hong Kong for about one and half years before he decided to go for the business venture.

He opened first Yoga Zone in Taman Desa, one of the established residential areas in Kuala Lumpur.  Within a year, the number of members has grown to about 1,000.  After 6 years, fast forward to year 2008, the with 12 outlets, company claimed that it has about 20,000 members. It has yoga classes at Plaza Damas, Bandar Bukit Tinggi Klang, The Weld, Kepong, Taman Desa, Seri Petaling, Malacca, Cheras Plaza and Bandar Puteri Puchong outlet.  Its spa centres are located at The Weld, Seri Petaling and Taman Desa whereas fitness centres (under that name of Y Fitness) are at Klang and Kota Kinabalu.  During an interview in year 2006, Tjhin was ambituos and he said that he was aiming at regional market and Indonesia was probably the first country that he would expand his business.

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Tjhin receiving one of the entrepreneur award from Malaysian Deputy Finance Minister in year 2005

Unfortunately, things did not go well.  As early as June 2008, members have noticed that many regular experienced yoga instructors were no longer teaching there.  A month later, many more yoga classes were canceled.  Those instructors were frustrared.  Staffs were demotivated.  Students were puzzled.  Customers felt cheated too.  Notices were put up stating that the outlets would be closed for a week for a restructuring exercise. The outlet at Taman Desa was even splashed with red paint.

After the cases were highlighted in the media, the founder, Tjhin, has no choice but to speak out.  Finally, the can of worm was opened.  The company is in deep financial problem.  Instructors have not been paid since May 2008.  Facilities were badly maintained.

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Pictures courtesy from Yogalover88

Tjhin came out to meet the members, staffs and media.  He mentioned that some buyers are showing interest to take over the business.  He said that he was taking legal actions against his business partners.  And he cried too.

During an interview, Tjhin said, “I must say I am a business creator, not a business operator. Yoga is a knowledge combining art and science, I have done the art but I think the science will have to be handled by someone better,” he said.

When I read that statement, I was amazed with such a nicely uttered words.  Please call a spade a spade. If I were the customer who pays for the membership, I do not care whether it is an art or an science, just get the centers up and running again.  Otherwise, return my money.

You can point the fingers.  You can cry.  But, Yoga Zone goes bust now and where is the members’ money?

Yoga Zone members have taken initiative to set up a committee to help pay the instructors’ salary by selling vouchers.  They have tried.  Members will never want Yoga Zone to go into the drain.

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Yoga Zone Malacca members gathered in front of the outlet to seek for the truth.

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Back in year 2006, I met a friend who knows one of the company top management personally.  My friend told me that Yoga Zone has already faced serious financial problems at that time.  Instead of taking conservative and prudent approach, the company decided to take big risks to set up more centers.  They started to sell membership as early as possible to take the cash upfront from the customers. Membership were promoted 3 to 6 months before any new place was ready to open.  Almost every big chain fitness centers do so.  Celebrity Fitness does that.  California Fitness does that. True Fitness does that too.  However, a company must still have a huge coffer of money for cash flow to keep the business alive.  Keep opening more and more outlets can only bring you so far.  What is more important is the management.  You can set up a business, but you must also know how to run a business.

Yoga Zone was charging between $688 and $1,488 for annual membership and the lifetime membership was sold between $3,500 and $4,888. If Yoga Zone really has 20,000 members and let’s assume 10 percent of the members have actually paid for the $4,888 lifetime package, we are talking about $10 million of loss.  Let’s not forget others who have paid upfront for 1 or 2-year package and still have many months more to go and also 2 to 3 months of salary of each staff.

The banks continue to charge these members’ credit card when the yoga clubs are no longer operating.  Banks will still charge, why?  Because once you swapped your credit card, your 1 or 2-year membership fee has already paid to Yoga Zone in one lump sum.  Your bank then charges you every month for the next 3 months, 6 months or 1 year depending on the so called “interest free” installment period.

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Yoga Zone is indeed the bad apple in the fitness industry. This incident bankruptcy, which involves such a huge amount of money from 20,000 members, has given tougher challenge for its other peers in the industry. Many people will no longer trust fitness centers easily anymore.  I myself have bought lifetime membership from True Group (True Fitness and True Yoga).  Initially, it supposed to be a good lifetime investment.  Now, looking at what have happened to Yoga Zone, I am not so sure.  My confidence level has dropped since then . Anything can happen.  We never know.

In Malaysia, golf or recreational club industry, which shares the similar concept of getting membership fees settled upfront, are being regulated strictly.  Authorities have to approve the membership scheme and the business owners have to pay certain huge amount of paid up capital.  Terms and conditions are clearly stated in leaflet or prospectus.  We do not see that in yoga or fitness industry yet. In order to protect customers, it is time to regulate fitness or yoga clubs under the same laws.

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If you look at comments left at my posts under True Fitness, Celebrity Fitness, California Fitness or Fitness First, many customers ran into problems after they signed the membership contracts.  They cannot freeze, transfer or sell their memberships.  They get charged more than what have been told.  They are denied the chance to talk to the management.  I have received many e-mails from readers, be them from Singapore, Thailand or Malaysia, asking for advice how to resolve their cases.  If you are the top management from any of the fitness centers I mentioned above and if you still care about your valuable customers, I therefore request you to send me your name and e-mail and I shall publish them here. Let your customers talk to you directly.  Hear their problem first hand.  Help them.

If you have problems with any fitness centres, please leave your comment here.

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110 responses so far ↓
  • Fei // Aug 23, 2008 at 4:14 PM

    I’m life time member of Yogazone.

    It’s not true that the yoga clubs are no longer operating, i just backed from the class in one yogaclub outlet. There are classes everyday. Yogazone do not declare bankruptcy till now, too early to define it’s bad apple in fitness industry.

  • karen // Aug 23, 2008 at 4:25 PM

    the gym i work out at..in bangsar village is getting quite bad too.. things dont work i.e the showers, sauna, steam room, gym equipment, bicycles etc. Even the class instructors mic dont function properly which is absurd! How hard is it to get proper mic?
    and last week i saw a notice stating that the operation hours is now only until 10pm. when i signed up the guarantee was 6am to 12midnight every weekday…yet they still charge the same fees.

    lets hope this one doesnt go belly up like the others.

  • Yoga Lover // Aug 23, 2008 at 4:28 PM

    A nice article to reveal the truth of Yoga Zone’s financial crisis. The founder (TJ) has spoilt the good name of Yoga Zone and caused it became the bad apple in fitness industry.

    It is true that a lot of people lost confidence or no longer trust easily in the fitness centers. I considered myself lucky as yet to sign up the life time member. I lost RM1,588 membership which was just renewed 2 months ago.

    Agreed that many customers ran into problems after signing the membership contracts. I have also signed up a year membership with California Fitness early this year due to a good corporate rate been offered to our company. However, was being approached and convinced that it was a need to sign up the personal training package when I activated my membership. As a result, I paid additional RM1,500+ for a 12 sessions personal training. Guess what I got? My trainer always not turning up since the 2nd session with last minute sms with the reasons overslept, late caught in the traffic jam, last minute appoitment and etc. I suppose to complete the training within 3 months with once a week as planned. But have dragged till now for 5 months and yet to finish and not meeting expected result due to inconsistent training. I tried to request for refund or change of trainer but was told not allowed and no way I can complain to the management. Too bad…. This will be my good experience and will never sign up any personal training with California Fitness.

  • Yoga Lover // Aug 23, 2008 at 5:09 PM

    Hi Fei,

    The YZ outlets will be closed tomorrow and no idea whether it will be continued until the meeting on Mon. I went to the Cheras Plaza outlet this noon and saw that the store room was opened but all the gymballs, air pump and straps are gone and some of the mats in the studios also been taken. Computer also disappeared (no idea where it gone). If the receiver has the intention to continue, they should keep or look after all these equipments as it is part of the company properties/assets. Otherwise, they will have to spend some money on it when re-open.

    I tried to be positive and really hoping for good news. But in reality, this is the fact we have to face. Found some of YZ’s teachers already start teaching at these yoga centers. Will update few more later as just went for another few more yoga centers at Kuchai Lama this afternoon. Have a nice weekend and awaiting good news from the receiver next week.

  • Fei // Aug 23, 2008 at 7:58 PM

    Hi Yoga Lover,

    Let’s wait and see, we should know the outcome after the Monday afternoon meeting.

    I know you’ve been running around recently for garner all these info, I really appreciate all info you given.

  • Rain // Aug 23, 2008 at 9:31 PM

    Meaning there will be no classes tomorrow? How about Monday?
    I do wish that classes will go on…..

  • Fei // Aug 23, 2008 at 9:50 PM

    Hi Rain,

    There are classes tomorrow (24 Aug 2008). You can check it out from the website timetable.

  • Tom Parker // Aug 23, 2008 at 10:06 PM

    Wow. That’s terrible. I’m so glad I have never exerienced something like this at a gym I have been a member of. However, I have never been a member of a gym chain – just the local council supported gym and my university gym. Maybe that is why.

  • Yoga Lover // Aug 24, 2008 at 8:03 AM

    Hi Rain,

    Sorry for wrong information, the classes are on today @ 9:30am and 10:45am at all outlets except Sri Petaling and The Weld. Please check from Yoga Zone’s website – http://www.yogazone.com.my/timetable.php

    Hi Fei,

    Thanks for the correction and glad to see you here and also at yogalover88.

  • Rain // Aug 25, 2008 at 9:05 AM

    Hi Yoga Lover,

    Yes, I went to Tmn Desa’s Sunday 9:30am class. However this morning I went to the 7am class, there was no one to open the studio for us, all the students and teacher were left standing outside….sad

  • Yoga Lover // Aug 25, 2008 at 10:20 PM

    Hi Rain,

    Sorry to hear that nobody opened the outlet for classes this morning. In fact, the relevant party aware of this matter and they are trying their best to coordinate it.

  • Rain // Aug 26, 2008 at 9:47 AM

    Hi Yoga Lover,

    No issues, as I know that YZG is struggling to survive through this trouble time although for all of us to come to this point is rather sad. However I am worried if Yoga Zone will ever make it. Do you know what is the outcome after the 10 days Receivership? Will Yoga Zone operations continue? Or is everything is still in the air like the past few months.

    Do hope that things will work out, but for my health sake – I think I still need to ensure that my workout is not continuously interrupted.

  • Yoga Lover // Aug 26, 2008 at 1:53 PM

    Hi Rain,

    There are some information about other yoga studios in Cheas and Kucai Entrepreneur Park for reference in case YZ really not to continue….

    In fact, nothing much from the meeting yesterday as it was mainly discuss about the teachers and staffs’ outstanding salaries, epf, socso and income tax matters. However, there will be another meeting next week and hope to hear good news.

    Please continue your yoga practice no matter what happened to YZ as we know it nenefits to our health. Cheers ^-^

  • Rain // Aug 26, 2008 at 5:47 PM

    Hi Yoga Lover,

    I am looking, Cheras is too far for me. Kuchai Entrepreneur Park have a few but none of them offer 7am classes, I prefer morning classes to get my workout out of the way then head to work. Also at KEP, in the evening the area is quite noisy as cars are parked unruly over there causing congestion and lots of honking – it will be hard to concentrate with all the distraction.

    I have only found 1 place that offer 7am classes close by, that is Myoga however morning classes are usually Hot class with one or two Basic Pilates during the week….at the moment, I cannot find a yoga center that could give the variety of classes like Yoga Zone (especially the morning classes)…

  • foongpc // Aug 27, 2008 at 12:08 PM

    Have not experienced anything like this at the gym I frequent, thank God. But I think the possibility of this happening to any fitness centres is very real, even established ones. So I guess the best way not to become a victim is:
    1. Do not pay for lifetime memberships. Pay the monthly fees only.
    2. Join fitness centres of international brand, ie. originated from overseas and which have many branches worldwide and with good track record.

  • dpegasus // Aug 27, 2008 at 2:13 PM

    Hi Yoga Lover,
    I also face the same problem with my Personal Trainer. Always late and giving all kinds of excuses not showing up for my training. Most important is the attitude she gives like don’t care about my training program, which really pisses me off. Luckily I only signup for 4 session, sayonara to her now I will not signup PT anymore. This is at California Fitness btw.

  • Rain // Aug 27, 2008 at 9:52 PM

    dpegasus, totally understand how that feels, I was a member of California Fitness before and yes I signed up for their Personal Training sessions….that is why now though Myoga is my closest Yoga place, I’m still thinking and thinking since Myoga and California Fitness are sister company. Since there is no PT sessions by Myoga – its not that bad???

  • Tony // Aug 29, 2008 at 12:11 PM

    Is there anything we as cheated members can do to recover our money paid upfront? How can we allow conmen like this TJ fellow to go unpunished. Y Fitness was still selling membership and life membership 1 day before closing shop in Klang branch. This is definately the work of a conman and we must not let him go easily. Is there someone who can shed some light into this and help us recover our hard earned money?

  • Suhana // Aug 29, 2008 at 4:23 PM

    I actually renewed my membership for another year a few months ago (i think in may)…and from what i have been reading, they have been going through some problems at this time already?!

    but because of work commitments, i couldn’t “activate” it yet….

    but since then, i have been paying every month. what is going to happen to the remaining months???

    is there a way we can get a refund for this?

    *sob*…

  • Rain // Sep 2, 2008 at 5:43 PM

    I heard that there will be a meeting held in Klang this Friday 5th Sept, where and what time I’m not sure. I do not know what is this meeting is about, as I know they have been holding lots of meeting with the teachers not once did they include us (their clients). I think they like to leave us in the dark, guessing or worse make us hope for miracle. I think the least they could do is give us a brief update, its a common courtesy.

    Frankly I have given up on Yoga Zone, I do not believe we could get our money back at all. However if the members would like to group together to highlight to higher authority – I’m in.

    Don’t mean to be harsh but frankly I’m fed up.

  • dailymuscle // Sep 2, 2008 at 11:22 PM

    That is why IHRSA has such guidelines/standards like these (Standard #4):
    http://www.healthclubs.com/choosing/body8.html

    to protect us consumers from being taken for a ride by irresponsible health clubs. All these lifetime memberships/prepaid memberships are unfair to us. What happens if we have some sort of injury, or can’t exercise for a long period of time? Or what happens if we simply lose interest in exercising? What happens to our money then?

    This is how some of these clubs make money. They cash in on the fact that you’ll quit first before your membership expires. But unfortunately in this case, Yoga Zone quit first.

  • OnceAYoga // Sep 3, 2008 at 3:41 PM

    I have been waiting for you to post this article. Well as an ex employee and lucky me as i got my salary due to consistently bugging them for my unpaid salary.

    I am happy and of course sympathize with what the company is going through now. I am a little dissapointed when i found out there is not much control on budgeting and how they run the business..’ethically’. Im not gonna say much here on that. Not that they do something illegally. But its a good company that i have contributed and learn so much from my previous supervisor. I bet she have yet to get her salary.

    The main thing is the constant delay in payment. It could easily drag up to 6 months to my surprise. I’ve seen all the good employees leave one by one…leaving some departments totally empty… unpaid EPF – i would just leave as it is. Countless complaint to the labor law offices, EPF departments just dont seem to be effective. No offense but i just dont seem to have faith in they way the gov departments handle such matters.

    Now in the hand of receivership, all existing employees probably only about 4 of them could not report to work, its the same as being unemployed or retrenched. We dont know the outcome yet till now. All i can say is ‘the amount owed’ is far more than you could ever imagine now.

  • Tony // Sep 4, 2008 at 9:37 AM

    Can anyone tell me where and when is the meeting on Friday? We need to organize ourselves and take action on this type of con. Our government is not doing anything either…

  • nita // Sep 5, 2008 at 1:21 PM

    i got to know frm yoga zone zone kepong that need to pay aditional rm88 to be a member. i paid rm1188 to join y fitness brem mall but got to know the club is not opening. how can i get back my money????

  • OnceAYoga // Sep 5, 2008 at 1:53 PM

    Hi Nita/Tony,

    All has been done and further complained would not work much as upon High Court Order, the company is being assessed by receivership with no interruption. We just have to wait and see…i guess….

  • Nalla // Sep 10, 2008 at 10:05 AM

    Hiya. Does anyone know whether the Comfort Zone is under the same mgt or a different one? I signed up for the massage service (which goes by the hour) and have about 7 hours of unclaimed massage time. Is there any way I could get my money back? If it’s under a different management, could someone give me the number, please?

  • OnceAYoga // Sep 10, 2008 at 10:22 AM

    Comfort Zone is under Yoga Zone.. Under YZ, we have Comfort Zone, Yoga Zone/Club Itself and Y Fitness. YZ Academy could be consider as well. Its a separate brand entity but all parked under YZ. Nalla, i dont think they will open up Comfort Zone anytime soon. Perhaps u just need to wait and see for ur unclaimed massage time. Maybe u could change the 7 hours into a yoga class session PROVIDED that there are staff attending to your probs.

    There is no staff managing Comfort Zone now whats more in Yoga Zone itself, except for the receivership. They would not entertain till they have come out with a solution on YZ sustainability.

  • NJAPF // Sep 10, 2008 at 11:22 AM

    I also go to YZ in Taman Desa and last week, the centre got splashed with red paint again! :(

    There was class on Mon, 8-Sep but none on Tues, 9-Sep and none today also as checked from the website. I noticed there are classes for the YZ Damas and Kepong branches.

    Does anyone know if classes will resume at the Taman Desa branch? Are we allowed to go for classes at the Damas and Kepong branches?

    I miss my daily yoga classes! :(

  • helen // Sep 10, 2008 at 4:28 PM

    i really feel sad when i heard that yz the weld is no more class.what is going on n who can talk to us the true??//

  • merlissa // Sep 11, 2008 at 3:35 PM

    if there any hope to get back my money ? i just signed for the lifetime member :( who can advise me wat to do ?

  • Ken // Sep 11, 2008 at 11:07 PM

    I also noticed from their website that there were no classes for the past couple of days.. I have just signed up a renewal too.. :(
    Also I heard there’s some sort of committee formed by the members on this matter. Any idea how we could contact them? I think the bigger the voice the better chance we have (to get something back?)…

  • preeps // Sep 15, 2008 at 3:24 PM

    i am another sucker who signed up for a YZ life membership in may 2008. i think this guy TJ is a big crook. they had the special promotion for life membership in april/may, got everyone to sign up and then just ran off with the money. if you ask me, his tears are just crocodile tears! we may never get our money back but don’t think you got away with anything TJ, your karma is going to come back and bite you one day.

  • christine // Sep 16, 2008 at 12:43 AM

    are you another f#cking freak or preeps, don’t even know the situation and claims you know everything. Guess you’re just another f#cking preeps. Whatever you say will haunt you a lifetime if the things you say is not true.

  • christine // Sep 16, 2008 at 12:49 AM

    Guess all the bitches wants to swindle the yoga zone and force the owner to leave. But beware, god knows whatever they are doing. If caught in the wrong, will burnt in hell.

  • serra // Sep 16, 2008 at 12:44 PM

    the best part was everyone seem to run away after all this…earlier they called us bugging to sign up…i signed up in jusco kepong for y fitness…what the F**k….i remember few ppl calling and buggin’ me…jeane and jane….now MIA….i just curse them….

  • Pimun // Sep 16, 2008 at 1:27 PM

    ya,i sign up y-yitness package also. they tell will opening on august, but finally din also. tattime i felt cheated,if the company really faced financial problem, why still want promote cheaper package to us. since do that, i just can say they got heart want cheat our money and take our money go away. i’m so angry because my payment still charge by bank every month. someone consultant of checking this company suggest i go report police, because this one is cheat case.

  • Sylvia // Sep 16, 2008 at 1:27 PM

    I and my fren jz join up y fitness at jinjang there. There r nt yet open.. Who can tell me wat can i do? I cant get back my money.. cant stop the monthly instalment at bank.. im helpless…

  • christine // Sep 17, 2008 at 1:24 AM

    Is ok, I heard rumours about some operation manageress and teachers who use to work there took over the whole operation network. And also a lady would put in some monies to help with the operation. They promise to open and get all members some freebies. Just be patient. If they don’t open then look them up for refund. If still can’t find them then look up some feedback from other members. Hope this will help. I heard this from one of those operation manageress who had a meeting a few days back. She said they would operate with a new company name but they will refund whatever owing to the members

  • christine // Sep 17, 2008 at 1:47 AM

    Funny, how could onceAyoga get your salary when all others don’t. Something fishy is going on here. Wonder if TJ know about you getting your salary. I think TJ has been blame wrongly. Find the truth please or god will fine you.

  • OnceAYoga // Sep 17, 2008 at 8:15 AM

    I got hold of my salary way before the problems starts to aggravate on the heavier side. Thank god i leave on time and push my way for my salary when HR and few other management people are still there. Those who are still with them after i left began to get delay payment and now no payment of their salary. I dont get my EPF payment though. So lucky me. Whether TJ has done wrongly or not, i am not sure. The receivership is having a hard time finding an investor to help them. Please be prepare for the worst. As for Y Fitness, if centro management took it over and run on their own, there might be hope. Christine, i would suggest to put urself in an neutral position.

  • preeps // Sep 17, 2008 at 12:12 PM

    hey christine, why are you taking this so personally? most of us are upset with yogazone because we cannot get our money back. fyi the outlet in plaza damas already has new management there. they told me that they will be offering existing members free classes until the end of September, after that everyone has to pay RM88 per month. so basically your existing membership is burned. whether it is TJ’s fault or not for running away with our money, that is the bottom line.

  • oneyoga // Sep 17, 2008 at 1:16 PM

    The receiver is privately appointed by the damn minority shareholder, Lim Lay Gaik, though approved by the high court, but definitely still biased. The cowards receivers neither dare to pick up my calls nor meet me face-to-face while I was in their office at brickfields.
    I have printed out a status report of the receivership from court, this woman is using back-door tactic to take over YZ, she’s now the new boss of this new crap yoga joint, call ‘urban yoga’, really a biXXh!
    Think twice, think three times, TJ is the 90% shareholder, for every single dollar he conned, he gets only 10cent benefits. Furthermore, used your 6 years blood and sweat to con and leave the bad name behind? It’s too not worthy the damage and the time consumed.
    I just know that in cheras and Sri petaling outlet, the once-credit contoller from celebrities fitness, the ex-sales manager of yoga zone, paullin long, was the root of the problem. Receipts were issued in the way that the carbon copy was cancelled, but the original receipts were written with amount and cash collected from members. She also simply gives extra months to members up to 9 months free without getting her approval from the superior.
    If you see carefully, the picture will be much clearer. When an empire like this was built up, there’s no way that the competitor can come close, it’s understandable that the competitors will get envy, only way is to nail it down and everyone then have the chance to share this market pie.

  • christine // Sep 17, 2008 at 7:50 PM

    sorry to preeps and onceAyoga as I’m too fedup of this con nonssence. But I think that bitch (Lay Gaik) should go for good. If TJ would open a new joint, I would certainly joint his club. TJ, please contact me and those eager member who wants to get back to your club if you happen to start operation again.

  • christine // Sep 17, 2008 at 8:04 PM

    I wonder if Lay Gaik needs more money for her coffin as all the money she Con, I don’t think that’s enough. Maybe should get more members to contribute so she could have a bungalow type of coffin

  • nightangle // Sep 20, 2008 at 3:51 PM

    i joined YFtiness inKota Kinabalu in 06/08, paid for a year’s membership through my credit card, and after coming back from KL recenlty i find out that the outlet in KK is closed, no notice so whatsoever! i called one of the staff who encouraged me to sign up for one year mebership ( in June 08) she told me she quit 3 months ago( ironic since she was there when i signed up 3 months ago) and does not know what happened to the outlet since then….

    is anyone else out there who are a gym member here in KK who are also frustrated and would like something to be done in order to get some sort of refund ?
    This is daylight robbery!!

  • peaceofmind // Sep 23, 2008 at 9:38 AM

    I am a member of Y Fitness KK too. I signed up for the one year monthly installment, but somehow they didn’t charge me for last month and this month. Did you pay them upfront for a lifetime or yearly membership?

  • nightangle // Sep 24, 2008 at 7:12 PM

    i payed upfront….:-(

    is there any other gym in KK?

  • Pinky // Sep 25, 2008 at 4:39 AM

    i’m so sad and angry to heard about the close down,
    i sign up for the Y fitness at Brem mall fitness few weeks before the bad news spread out from news,, me and my 2 friends sign up for one year monthly installment, and the gym is not open yet…feeling being fooled by them..
    I contacted the SA called jeanne tat intro the membership to us and she just give me a corporate number i had call few times but no one attended…
    Is anyone goin to form group to voice out this problem ??
    Have anyone report this issue to the consumer association?? i’m planning to since there is no news and no update…and i still need to continue make the payment every month…and it even not started yet…the more bad news is the Y fitness center not even build in the mall yet…
    Using open more outlet tactics to get money from members to solve the financial problem does not seem working…
    Does Mr TJ still in Malaysia or run away to another country??
    Seemingly hopeless of stopping the monthly installment…
    I’m really hopefully they will open back the gym…sob..sob..

  • peaceofmind // Sep 25, 2008 at 7:41 AM

    i have been looking around for other gym in KK too. I asked about the fitness centre alocation in One Borneo, but unfortunately they haven’t found any tenant yet.
    And as i know they are fitness member in sutera harbour, tanjung aru resort, and le meridien too.

    pinky, can’t you try to ask the bank to stop the monthly deduction?

  • orientalpoet // Sep 25, 2008 at 1:23 PM

    My friend and I both signed up for the “lifetime” membership package early Feb 08. It’s really fustrating to know that we’ll continue to pay our credit card for services that no longer would be provided to us.

    Anyway, I’ve checked with Citibank with regards to the monthly deduction in my credit card. They have paid Y-Fitness upfront for the sum due. So in my case, I’m actually paying back Citibank. As such, there’s no way for them to stop the deduction. Darn it!!

  • Marilyn // Sep 26, 2008 at 11:13 AM

    I am a yogaclub member too.
    Went few times to their centre but its half open and the door is locked.
    I couldnt get to enter and ask anything. I would like to know how they gonna settle the credit card installment people.. I heard there is thing like voucher.. not so sure thats y i 1 2 ask clearly but i dont have the chance.

    Anyone is yogazone/club members?? can i know more about it..

    I signed up last dec and left 4 months to pay the stupid money. But its rly not worth for us to pay for nothing, isnt… i was thinking to take up instrutor course, luckily i m stil thinking and never do anything. And i called the worker that layan me to sign for them, he never answer too.

  • peaceofmind // Sep 26, 2008 at 12:02 PM

    I heard about the taking over thingy. Does anyone has any latest update on that?

  • Inez // Sep 27, 2008 at 12:44 AM

    you guy may go to this site http://ttpm.kpdnhep.gov.my/portal/index.php. Although we may not know it help or not. but at least we try. or refer to http://yogalover88.blogspot.com. it is very comprehensive and detail on what is going on

  • nightangle // Sep 27, 2008 at 3:33 PM

    i think i will compalint ot the consumers association as well, thnx pinky for suggesting that…hopefully there’s enough of us making noise for the legistative department to do something…this is clearly daylight robbery…especially for people who pay liftime mebership….

  • Pinky // Sep 28, 2008 at 10:20 PM

    Hi nightangle,
    when u are goin to the consumers association??
    hope we can meet up and go together see can get any help from the association or not, i dunwan my hard earn money goin inside the drain..T.T
    They are blood sucking beast..take all our money and run like tat…

  • blossom // Sep 30, 2008 at 2:27 PM

    Hi guys,
    I am not YZ victim. I join WMAC ( world martial art center) for Yoga class. It is located opposite Ampang Park. I find there is issue with the center’s management. They cancel class w/o informing the member, I feel being cheated. I join the center becos of a line dance class on Monday. After the instructor quit, they just remove this class on Monday. SO why I am still paying? no line dance class, and another Yoga Instructor also quit recently.. are they gonna close yoga class as well??

  • nightangle // Oct 1, 2008 at 11:21 AM

    hey pinky,
    i will probably go on a saturday or friday lunch time, because i am mostly stuck at work…
    but there’s a from that will need to be filled out (can be downloaed and printed off) and pay the stamp duty and then give it to the ketua seksyen tribunal tuntutan Pengguna Malaysia, Tingkat 4 , Blok E , Bangunan KWSP, tel no: 088 257 690 or fax 088 269 244
    the form can be downloaed at their website(se INez’s message)

  • CQ // Oct 1, 2008 at 1:10 PM

    What a shame! I just found out that YogaZone has been closed down. I bought 3 vouchers from a member in March, and I thought may be I can use it someday…and now that someday will never come…as I can’t use my voucher in the Urban Yoga.

    I’m so regret…wasted my father’s money, I still remember he wasn’t happy that I buy the stupid vouchers.

    This taught me never buy anything unless you need it immediately or should buy it one at a time, do not get tempted by it because you think is a great bargain/offer! Hate to learn this lesson this way! But of course my case is nothing compare to those that had sign up as life members.

  • OnceAYoga // Oct 1, 2008 at 8:31 PM

    Hi All, please check out the latest update from the website of yogazone

    http://www.yogazone.com.my

  • Pinky // Oct 4, 2008 at 10:42 AM

    Hey nightangle, which form should i download?
    Have you submit the form?
    I want to ask you pay the membership fee by credit card installment or full cash?

  • Valerie // Oct 6, 2008 at 12:08 PM

    I wanna to claim back my money for the lifetime membership and also the previous monthly pass. But I dont know whether I can get back my hard-earned money or not. Really regret to join YC.

    Anyone from Endah Parade outlet?

  • i_n_k // Oct 6, 2008 at 7:09 PM

    nightangle,im from KK too and imagine my shock going to citymall today to see the gym has closed down!!! i signed up since last year and supposedly have til end of november before my 1 year membership ends..im totally in a blur right now…what exactly happened??

  • Marilyn // Oct 6, 2008 at 9:12 PM

    hi.. i am from endah parade outlet.. I joined one year programme but the package is free 6months and pay for one year fees.

    I am regret too! sigh..

    Valerie,do u go to meet anyone in endah parade outlet asking bout refunding or anything ? everytime i went thr, the door was locked with nobody at reception counter. SIGH!! i do not know wat should i do .. asking who.. or calling where to ask?

  • Valerie // Oct 7, 2008 at 11:13 AM

    I din go to Endah Parade outlet but I did call them last few months. The stupid sales consultant still dare to ask me to sign up for new package in order to support their center. Already cheated so much money from the members and still they have the gut to continue with the cheating.

    I really dont know what to do now. Really regret…

  • Danie // Oct 7, 2008 at 12:14 PM

    I am a member of Yoga Zone @ Y Fitness Kota Kinabalu. Very disappointing to say that when the management of Y Fitness were trying to sell their membership to people they even promised the stars and the moon. I signed up, so did my girlfriends. I inquired about the life time membership one day. Without my knowledge, the consultant just upgraded my membership just because I had asked a few question regarding the life time membership.

    When I told her that I did not accept any lifetime membership offers, she (The consultant) bagged me to accept the lifetime membership just because she had committed to the management under my name. I was so disgusted and refuted that I did not signup for a life time membership.

    Worst thing is there wasn’t even any notice telling the members about what was going on to the fitness center in Kota Kinabalu. being the first fitness center in Kota Kinabalu. Not even one signal indicating what was going on! I have been calling the center to seek for explanation. Some said that they are closed due to change of management. Some said they are closed for renovation. Until 2 weeks ago I took the afford to see what was the reason for its closure. To my amazed it was a court order stated that the place has been ceased by a lawyer firm in Kuala Lumpur.

    So now, my next question is does that mean all the money that all the members have paid is being burned just like that?

    We are now joining a petition through a lawyer firm in Kota Kinabalu (Ting & Jublee Advocate & Solicitor) to take action on our behalf. Let it be a refund of a small amount but at least its what we deserve. The management should not leave its member without any explanation.

  • Valerie // Oct 7, 2008 at 6:36 PM

    Is there anyone know that there is petition in KL side?

  • i_n_k // Oct 7, 2008 at 6:36 PM

    hi danie! im from KK too and just knew about the closure yesterday when i went to the gym after class. im truly surprised the way they dealt with this matter by leaving the members in the dark on the situation.can i join the petition too?

  • Pinky // Oct 8, 2008 at 11:59 AM

    Most of u join the Y fitness at other outlets at least you had used it for months,
    but for the kepong Y fitness tat i join..they evan not started to build the gym yet than the next day we know the yoga zone gone bankcrupt..and still we need to pay the installment…
    Have anyone successful getting back the refund pls do inform~T.T

  • nightangle // Oct 10, 2008 at 12:24 AM

    please let me know how to go about this petition too…

  • pinkaddict76 // Oct 13, 2008 at 10:59 PM

    oh my… i’m so sad to hear about this and i feel bad for all the people who signed up for the lifetime membership. i remember they were really aggressively selling me the lifetime membership and i kept on postponing it. good thing i didn’t sign up in the end… but i still lost some money bec i paid in advance for the massages as Comfort Zone (which is the massage area of YogaZone Plaza Damas). I still have several fully paid massages not claimed.

    I am sure that there are people out there like me who bought massages in advance thru Comfort Zone… i wonder what will happen to this? I guess we all learned a lot from this experience.

    Not only learning about the risk in signing up for lifetime membership at fitness areas… but also be wary about pre-paid massages (and buying too many of it just bec of the good deal / good promotion).

    =(

  • OnceAYoga // Oct 14, 2008 at 11:41 AM

    Hi all..

    For me its a two way thing where marketing would be heavily emphasize o promotions. Otherwise, it wont even attract ppl to sign up. On how aggresive the sales team is, im not sure and ultimately as a consumer, u would be more attracted if u see a good promo upon signing up. The end decision is still yours to negotiate beyond the black and white paper. Personally, i dont think the sales team should be blame for forcing you to sign, without some ‘forcing ability’, you wont probably end up being a sales person.

  • nightangle // Oct 15, 2008 at 8:34 PM

    the staff were persuading us while all the while the financial problem was happening…i was also encouraged to buy a lifetime membership not only for myself but for my partner as well, good thing we didnt…and it was just in early July this year…at that time i hear now some of the staff were not being paid for some months already….and when i called them to find out what happened after the unexpected closure they said they had resigned 3 months before ! and they dont know anything about the fitness closure ( and this was in August!)

  • KK Paintball Centre // Oct 23, 2008 at 8:22 PM

    fuk Y FITNESS!!! i was one of the victim. 1 month before the Centro Klang branch closed they still bugging me everyday for signing up!!

    i signed up and i go back to kk few week for some biz stuff. when i come back to klang, they already closed their premise!!!

    DAMN!!!! anyone from KK who gonna lodge complaint to them??

    come we make thing together.

    sms me 013-242 8661

  • KK Paintball Centre // Oct 23, 2008 at 8:24 PM

    they have even drop down their webpage

    http://www.yfitness.com.my/

    DAMN!!!!

  • KK Paintball Centre // Oct 29, 2008 at 3:45 PM

    fuck the new Centro Klang’s C.H.I.

    its the same thing i need to pay another RM1xx every month and what benefit they talking about??? (apart from my money 1.8k that Y-F already scammed)

    i dont see any than wanna eat money from us again

    so anyone could tell me how to fill the kdnhep form against Y Fitness klang?

    should it be the same like

    Name of Respondent : The Yoga Zone Group Sdn Bhd
    I.C. No. / Registration Company No. : 680406-X
    Address : No. 30-1, Jalan 2/109E, Desa Business Park, Taman Desa, Off Jalan Klang Lama, 58100 Kuala Lumpur, Malaysia.
    Tel. No. : 03 – 7987 7680
    H/P No. : nil
    Fax No. : 03 – 7983 2676
    Email : info@yogazone.com.my

    ???

  • Marilyn // Nov 4, 2008 at 11:07 AM

    Anyone learn yoga around Cheras areas? Sri petaling or Bukit jalil?

    I wish to learn yoga again.. but i dare not to sign up for this kind of membership anymore.

    Any yoga centre provides service like paying monthly fees and learn ?

    Thanx

  • Ken // Nov 11, 2008 at 4:09 PM

    Hi Marilyn,
    I am not sure about Yoga centre around Cheras area, but I am aware of some in the area of Kuchai Entrepreneur Park, Off Kuchai Lama.
    In fact, I am considering taking up the class at OneYoga there (www.oneyogacentre.com). I found that quite a number of ex-YogaZone trainers are teaching at the place now. They also informed me that their Bukit Jalil branch will be opening next Feb.
    - Ken

  • Ken // Nov 12, 2008 at 10:41 AM

    Just tried out the trial class at OneYoga, Kuchai Entrepreneur Park. It cost me RM10 (for two classes). The offer there now is RM788 for two person, which entitles for 3 months + 2 weeks, unlimited use. Their concept is pretty much like YogaZone, they have classes running throughout the day, and you can just hop in any of the classes you like.
    Setup there is quite good, with the studio room larger than Tmn Desa YogaZone. Shower and locker facilities are good too. This morning class was Power, which essential comprises of sun salutions, and some stretching asanas. I would think it will suit most of the Beginner – Intermediate students. I think I will go back again.

  • Tony // Nov 12, 2008 at 2:32 PM

    Looks like Clark Hatch has taken over the Y fitness centre in Centro Klang. They are currently open for business….They are charging RM105 per month via direct debit method via credit card or bankcard….What abt our deposits for life membership from Y Fitness? Is there any legal avenues to recover our money?

  • Ken // Nov 24, 2008 at 1:49 PM

    Hi all, I have just turned up at the Tribunal court this morning for the claim of my newly paid membership for renewal for YogaZone. The receiver company didnt have anyone turn up the event, so the Tribunal court issued an order for the receiver court to attend the court.
    Anyone here have any latest with claim? Tho I know chances are slim to get any money back, I still feel that it’s worth the try.
    - Ken

  • Marilyn // Nov 25, 2008 at 1:51 PM

    Hi Ken, thanx for your info :)
    I am quite afraid to pay an amount for a long/short term of classes. But so far, i never come across with any yoga center which offers monthly payment basis. Quite upset. As i am still a student, so actually i cant afford to pay a huge amount by myself in one time. But i really wish to continue my yoga class. :) I went to OneYoga for enquiry before about their promotion and classes etc before i signed with Yogazone. So bad luck i choose yogazone. SIGH!

  • Montoy // Nov 25, 2008 at 3:30 PM

    Hi, any one join Urban Yoga in Plaza Damas?
    How was their facilities and service, do they maintain the standard as Yogazone?

  • Ken // Nov 25, 2008 at 4:23 PM

    Hi Marilyn,
    I understand what you mean as I have the same concern too in committing long term membership.
    So have you signed up with any clubs yet? Do you have any good ones to recommend as I am still hoping to check out others first before making my decision. A friend of mine asked to check out MYoga in MidValley.

  • Valerie // Nov 25, 2008 at 5:03 PM

    Now, dont dare to sign up with any yoga club.

  • Grace // Nov 26, 2008 at 7:52 PM

    So, I’ve read all the comments. Each and everyone of them. I actually enrolled in Y Fitness Kota Kinabalu December last year. Then suddenly one day when I went to the gym around August/December, boom! It’s closed. At first I thought maybe it was just an off day for them. Later I heard my friend telling me something about Y Fitness facing some sort of finanacial problems. So, I called them to reaffirm. No one answered. My father drove there and have a look. There was a court order on a piece of paper in the door. Few days later when I went to that location, I see that all gym equipments were no longer there. What a way to greet us.

    I just want to know if there’s any refund for my membership. Recently, I received an sms stating that there is going to be full refunds for Y Fitness in City Mall, Kota Kinabalu. I don’t know if it’s true. If it’s true, that would be great. But how can we get our refunds? I mean, there’s no instructions or whatsoever directions that state where we should go to or proceed. Could someone please tell me what I should do?

  • Grace // Nov 26, 2008 at 7:54 PM

    Sorry, I meant August/September.

  • Oriental Poet // Nov 28, 2008 at 3:37 PM

    Hi Grace

    I too was a member of Y Fitness @ City Mall, KK. My friends and I didn’t receive any sms regarding full refunds for Y Fitness. So there’s no truth to it. Even if there were to be any refunds I doubt it’ll be paid in full.

  • Marilyn // Dec 7, 2008 at 12:09 PM

    Nope, i havent sign up any new yoga classes. “PHOBIA” :)
    but wish to learn yoga again, sigh~

    I found out that yoga lounge in kuchai lama.. anyone is learning yoga there?

  • rAiN // Dec 9, 2008 at 4:50 PM

    I wanted to start learning Yoga and surfing around for a good Yoga center… I live near Kuchai Lama and considering OneYoga, YogaLounge and 72Yoga Studio…

    Both OneYoga and Yoga Lounge offer very nice ambiance which look comfortable, however 72 Yoga studio look a bit simple and dim. Anyway I think my main consideration of learning Yoga should not be putting on the renovated ambience but the true concept of Yoga.

    72 Yoga studio – seems to practicing a very good concept of healthy and meaningful lifestyle by offering not even Yoga, but charity activity, camp etc..
    One Yoga – Look more pro and offering more type of Yoga, anyway I do not know what are the difference and considering
    Yoga Lounge- the ambience give me good impression but I suspect the gal who talked to me is a smoker, which I think true Yoga people would not smoke since they are promoting and offering health service.

    I am deciding between One Yoga and 72 Yoga studio, anybody has any comment?

    In terms of payment- to those who is looking for Monthly payment, yes, 72 Yoga studio offering such.

    I found this site given quite a good details of the Yoga centre found in Kuchai Lama:
    http://yogalover88.blogspot.com/2008/08/yoga-centers-at-kuchai-entrepreneur.html

  • Ken // Dec 10, 2008 at 11:33 AM

    Hi Rain,
    I have attended the two sessions of the trial classes at OneYoga (I have practiced Yoga for over a year now, until YogaZone closed down recently). The good thing about One Yoga is that the studios are large and spacious, so you would not have to experience the “sardin-type” classes where hand touches hand. The front desk Ms Samantha is helpful and pleasant attitude, so that’s nice. Shower room facilities (for men at least) is decent and nice.
    Now when come to the instructors, based on the two classes I attended, I would say “not bad”. I think they are adequate, but I wouldn’t put it as very good.
    I am kind of in a dilemma now as to whether I should check out more other places, or should I just sign up OneYoga. After all, it’s a 3 months deal, so worse case I just switch to you other places if I do find better ones.
    May I know where 72Yoga is located, near OneYoga?
    Cheers, Ken

  • rAiN // Dec 10, 2008 at 10:21 PM

    72 Yoga studio is at the same row with Old Town Kopitiam Kuchai Lama…if u like spacious yoga centre, think 72 Yoga Studio is kind of small… anyway juz check it out ^-^

  • Sea // Dec 14, 2008 at 11:49 PM

    Hi to every victim of YOgazone,

    Im oso was a member from Tmn Desa headquarter club. Practice for 1 year de. Since the closed down of the whole yoga zone group through out Malaysia on Sept till now, im wonder anybody have any idea or new updates that the new receivers Messrs Ferrier Hodgson MH Sdn Bhd going to open back the club? In the main homepage of YZ (www.yogazone.com.my), they had posted up a notice but didnt mention any action will be taken. As i have assumed that all my installment money will not get refund back, so now i just wish there will be a replacement club for all ex-YZ member.

    Fyi, i had already paid 11th c.card installment and there still 1 month left for me to paid!!! but the worst part is this whole 1 year renewal membership, i still havent activated yet. so now im still thinking weather need to paid it o not as the bank will still charge us interest fee if we didnt clear the debt……*sigh*!!!!

    To Ken // Nov 24, 2008 at 1:49 pm,

    Do u think it will be too late if i make a complaint report to Tribunal now? As there is a new in Sinchew Daily dated 11th Dec 2008, there were 5 members success win the case to claim back refund for membership fee but same case as yours that the defendant didnt turn up.

    please to receive feedback and opinion from everybody!!!!

    thank you and wish everybody good luck!!

  • Valerie // Dec 15, 2008 at 2:25 PM

    How to make claim in Tribunal? I am not expert in this. What are the documents required? Btw, will it be too late if I file the claim now? I really wish to get back my money as my financial is very tight now.

  • Valerie // Dec 15, 2008 at 2:28 PM

    hope somebody can show me the light… desperate now…

  • Ken // Dec 16, 2008 at 10:34 AM

    Hi Sea,
    I am not sure if it’s too late to file a complaint but I would give it a go if I were you. No harm right? It is quite straight forward. As in the Sin Chew news dated 11/12/08, are you sure that it mentioned 5 members of YogaZone successfully claimed there refund back? I read any article on that day on SinChew but didn’t see that part of the news. Would you mind to send me the article please? It would be good news if there has been successful claimants.

    Hi Valerie,
    As mentioned to the Sea above, I would still give it a go at the tribunal, no harm done. I will try post up the website later which you could download the forms to submit to the tribunal.

  • Ken // Dec 16, 2008 at 5:27 PM

    How does a consumer file a claim in the Tribunal?
    A claim can be filed in the Tribunal by filling up the claim form which is known as Form 1. This Form is available free of charge from all Tribunal branches and can even be downloaded from the e-Tribunal portal.

    Form 1 must be completed in 4 copies by the claimant and filed in the nearest office of the Tribunal. The filing fee for Form 1 is RM5.00 and an official receipt will be issued to the claimant.

    Form 1 will be registered dated and signed by the Secretary or an Assistant Secretary of the Tribunal and affixed with the seal of the Tribunal. Two copies of Form 1 that have been affixed with the seal of the Tribunal shall be returned to the claimant for service. Service of Form 1 to a respondent may be affected in any of the following manner:

    leaving the document with the director, manager, secretary or other similar officer of the company or the proprietor of the firm;
    giving the document to any of the persons mentioned above; or
    posting the document in a pre-paid registered letter addressed to any of the persons mentioned above at the registered office of the company or firm or at its address for service

    Note: Since YogaZone in under the Receivership, so the service of Form1 will be directed to the Receiver. Their details as follow:
    Ferrier Hodgson MH Sdn Bhd, No. 22, Jalan Tun Sambathan 3, 50470 Kuala Lumpur
    What happens after filing Form 1?
    The consumer has to serve Form 1 on the trader and both parties are required to attend a hearing of the claim on the date fixed by the Tribunal.

    How should the parties prepare for the hearing before the Tribunal?
    The parties should gather all relevant documents regarding the claim and get ready any witnesses to attend the hearing. Any party can also bring along a family member, friend etc. to assist them at the hearing. However, no lawyers are allowed to represent either party at the hearing.

    What happens after the Tribunal hearing?
    If the claim is settled with the consent of both parties, the Tribunal will issue an agreed award (Note: All Tribunal orders are known as awards). If the claim is not settled, the Tribunal will issue an award based on the assessment of the facts and the law involved. The President will give his reasons for the award.

    What happens if any one party does not comply with an award of the Tribunal?
    Non-compliance with a Tribunal award is a criminal offence under the Consumer Protection Act, 1999. Any complain of non-compliance with an award should be made to the Enforcement Division, Ministry of Domestic Trade and Consumer Affairs.

    Tribunal Branches

    WILAYAH PERSEKUTUAN KUALA LUMPUR
    Ketua Seksyen
    Tribunal Tuntutan Pengguna Malaysia
    Tingkat 16, Putra Place
    100, Jalan Putra
    50622 KUALA LUMPUR.
    TEL: 03-4042 4181 / 4042 4194
    FAX: 03-4042 4259

    SELANGOR
    Ketua Seksyen
    Tribunal Tuntutan Pengguna Malaysia
    Lot 03-13, Tingkat 3, Bangunan PKNS
    40622 SHAH ALAM, SELANGOR.
    TEL: 03-5511 8271 / 5511 4929
    FAX: 03-5511 6981

    For Penang, Malacca and Sabah, please refer to this link:
    http://ttpm.kpdnhep.gov.my/portal/index.php?option=com_content&task=view&id=22&Itemid=30

    Guideline to help you fill in the Form 1 http://ttpm.kpdnhep.gov.my/portal/images/stories/tribunal/how_to_fill_form1.pdf

    Excerpt from Fei’s comment, we should fill up Yogazone particular (as per below) in the Respondent column.

    Name of Respondent : The Yoga Zone Group Sdn Bhd
    I.C. No. / Registration
    CompanyNo. : 680406-X
    Address : No. 30-1, Jalan 2/109E, Desa Business Park, Taman Desa, Off Jalan Klang Lama,58100, Kuala Lumpur, Malaysia.
    Tel. No. : 03 – 7987 7680
    H/P No. : nil
    Fax No. : 03 – 7983 2676
    Email : info@yogazone.com.my
    You may download the Form 1 from this link: http://ttpm.kpdnhep.gov.my/portal/images/stories/tribunal/form_1.pdf

    Hope the above information is useful for you and for further detail, you may refer to Tribunal for Consumer Claims Malaysia.

  • Valerie // Dec 17, 2008 at 3:37 PM

    Thanks a lot Ken, you really a great helper in this matter. At least now I know what to do and how to do. Once again, million thanks.

  • Ken // Dec 17, 2008 at 5:04 PM

    You are welcomed Valerie. Do keep us posted if you have made any progress. I am eager to hear if anyone out there has successful gotten their refund back…

  • rAiN // Dec 17, 2008 at 10:59 PM

    http://yogalover88.blogspot.com/2008/12/tribunal-for-consumer-claims-yogazone.html

    Yes! someone did get their money back.

    Good luck to others who affected :)

  • Ken // Dec 18, 2008 at 11:21 AM

    Hi Rain,
    Many many thanks for the news article !
    However I think that, although the 5 claimants have been given winning by the tribunal court, it doesn’t mean that they have received the refund back from YOGAZone yet. Do take a look at the article below by another member:

    http://www.malaysiabrides.com/forum/index.php?showtopic=8621&st=30

    “YogaZone has been placed under receivership. When a company is in receivership, all debts incurred by the company prior to the appointment of the receiver and manager, will be paid in accordance to Section 191 and 292 of the Companies Act, 1965. i.e. the secure creditor will come first (i.e. debenture holder (bank(s)), then if there is any surplus, it will be used to pay the preferential creditors (e.g. employees, EPF, tax….) and IF there are still surpluses, then only the unsecured creditors will get paid (suppliers, and customers, like those who actually signed up and paid their membership fees).
    The gist of it is that if the secured creditor don’t get paid in full, no one else gets paid. no matter where you go. or if you have a judgement.”

    Meanwhile, I would like to know any ex-YZ members out there who’s actually received the refund…

    In any case, many thanks Rain for the sharing of article. Let’s hope we have more good news to come…

    - Ken

  • Oriental Poet // Jan 14, 2009 at 10:47 PM

    Looks like Core Fitness is taking over Y Fitness here in KK. Not much details about it thus far. But the big question is “Will it restore the confidence of gym goers here or suffer the same fate as Y Fitness??”

  • K.C // Feb 9, 2009 at 1:02 AM

    Hi Oriental Poet,

    I just joined Core Fitness @ City Mall yesterday, everything seems ok there. The most they charge 1 year – RM1200, 12 month contract @ Rm150 – pay 1st month & last 2 months + RM 90 = total of RM540 then monthly RM 150 until the 10th month then renew rate at RM150 and 1 month RM180 Non contract.
    I personally took the RM1200. Met their Boss Mr. C.K Tan, he’s a owner of several business in KK. So i got the confident to join.

    Ethan n Danny is back to KK now. I think not much to worry, they even give free hand towel when sign up, is better than last time. I can’t find any gym in kk provide more facilities in that good price in kk so i joined Core Fitness. You should go and check it out.

  • Judy // Mar 4, 2009 at 10:48 AM

    The company that took over Yogazone ‘s operation in Plaza Damas and Kepong is called Urbanyoga. We were told that as ex members /life time members we could enjoy the special rate of RM88 per month. If we were life members then we were allowed for 3 years.

    On March 1st they decided to change the rule again, saying that the company will not honour this . This pledge was not made by them.

    Anyone knows what can be done.!

    Being cheated again.

    Judy

  • lanhwa // Mar 6, 2009 at 10:45 AM

    Judy,

    This is the minority shareholder, Lay Gaik, to snatched the business from the founder followed by keep on changing entity and not to honour the previous membership. You will never know how cunning is this woman as she successfully using RM 600,000 to swallow three outlets, now the these outlets were sold to TSM, another entity which apparently is related to Lay Gaik.

    If Mun likes to mention about the bad apple, this is the worst ever apple you can find in Malaysia fitness and wellness scene.

    The new rule is “ALL MEMBERS WILL BE CHARGED FOR RM 168 MONTHLY!”,stupid, higher than fitness first one club membership fees, I believe that she’s too big headed to carry on this business.

    Good luck to all!

  • Rosey // Apr 10, 2009 at 8:43 PM

    I used to be a member of Y Fitness. I joined this club with full confidence in early 2008. I even signed up for a personal training membership. All in all I spent about RM3,000 for a year membership. However, 2 or 3 months down the road, the centre starts to show signs of bad management and maintenance. There was always no water for showering and we signed a petition on that and the management did nothing!! I had hardly use the membership and not even 2 months into my personal training, I was informed that the centre is closing down. Worst of all, the bank is still charging me the installment. I filed a claim to the managing company of this case in KL and a copy of my claim has been sent to my bank and this was in September 2008. From then till now, nothing has been done and I don’t even know if I can ever get back my money!!!

    Now that Core Fitness is opened, I have been receiving numerous calls from them to get me to go back. Honestly, do you think for an ex member who has already had a bad experience with the previous fitness centre would actually want to sign back again even though the management people are totally different? Let me tell you, until today I have hugely refused to go back simply because I have spent about RM3,000 before and I can’t even get back a single cent and I am encouraged to go back??? My confidence in a new fitness centre in KK has dropped to beyond zero. They do not even come up with a special or different package to entice the old members to come back. What a bad marketing strategy!

  • Anti Cheater // Apr 11, 2009 at 2:05 AM

    they are all cheater, enuf said… throw the cunning y fitness to hell

  • Rosey // Sep 7, 2009 at 11:39 AM

    My last phone conversation with Ferrier Hodgson was in earlier of this year and till now nothing has been done and not a single word from them. WILL I EVER GET BACK MY MONEY, WHICH HAS ALREADY BEEN PAID IN FULL TO Y FITNESS ????

  • Stef // Dec 8, 2009 at 10:35 AM

    Hi, Is this issue still active? I have recently been subject to some questionable behaviour from one of the largest chains. Is there another website/ location where these things are actively discussed?

    Stef

  • Sam Tan // Jan 28, 2010 at 4:39 PM

    Hello there. My name is Samuel Tan. Most people call me Sam. I’m the founder and director of CORE FITNESS in Kota Kinabalu. I came across this blog post about a year back, when we were just starting up CORE, and i was informed and rather shocked at the severity of the Yoga Zone Group situation.

    My father, CK Tan, and I saw starting CORE as a real challenge and it’s kind of a dream come true for me to be able to run a full-on fitness centre. Fitness and health has been my passion for many years, and i’m privileged to be able to share the gift of strong bodies and minds in my own hometown.

    From reading comments such as Rosey’s here, and from some other blogs i have come across, I can totally understand the mistrust and apprehension that some of the Y-Fitness members are feeling. It is totally natural, and totally human. I would probably be totally furious if the same thing happened to me. The whole situation is/was a real black mark in Malaysia’s fitness industry.

    But we’re moving forward. CORE will be celebrating it’s Anniversary Bash this March, and we’re launching new programs for both GX and PT. 2010 is an exciting year for us, and we’re looking forward to many more years to come.

    If you’re still feeling burnt from Y, it’s totally okay. but if you’re in KK and you’re thinking about moving forward in your fitness and lifestyle, you know where to look.

    Wishing you all of God’s best.

    Sam Tan
    Managing Director
    CORE FITNESS, Sabah.

  • Rosey // May 29, 2010 at 3:37 PM

    Thank you Sam for putting in your comments. I am sure you will agree and understand that once bitten twice shy. I am still feeling burnt from Y Fitness experience though not as burnt as when was cheated. After been so long, I know there is nothing I can do about it. If you can see my first comment on this blog, it was over a year ago!

    I am residing in KK and until today I am still receiving calls from your staff of Core Fitness to ask me to join but none of them has yet to convince me. It is still difficult for me to come out with another RM1.000++ when I had gone through such a bad experience. Not saying that your fitness centre is not good but the skeptical feeling is always there. Unless someone can convince me enough, I might consider.

    Rosey

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